Last updated: 23.06.2026
ReddyBook is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and safeguard user data when you interact with our platform and support channels.
The platform operates under a Curacao gaming licence, which requires specific standards around data protection and the handling of player information.
By using our services, you agree to the practices described in this policy.
Information We Collect
ReddyBook operates through a WhatsApp-based system. When you use our platform, we may collect the following categories of information.
Personal identification details including your name or nickname provided during communication and your mobile phone number used for account creation and verification.
Financial information including payment details shared for deposits and withdrawals such as UPI ID, bank account details and transaction reference numbers.
Transaction records including deposit amounts, withdrawal amounts, dates and payment method details for each transaction processed through the platform.
Communication records including messages exchanged with our support team through WhatsApp in the course of account setup, support queries and transaction processing.
Technical information including your IP address, browser type, operating system, device type and screen resolution collected when you visit our website or use the platform.
We collect only the information that is necessary to provide betting access, process financial transactions, deliver customer support and maintain platform security.
How We Use Your Information
The information we collect serves the following purposes.
Creating and managing your betting account. Verifying your identity and age during the registration process. Processing deposits and withdrawals through authorised Indian payment gateways. Providing customer support and responding to account-related questions.
Monitoring accounts for fraud, misuse, suspicious activity or violations of platform rules. Maintaining platform security and preventing unauthorised access to user accounts. Improving service quality based on usage patterns and platform performance data. Complying with licensing requirements under our Curacao gaming licence.
We do not use your personal data for marketing purposes unrelated to your platform activity without your consent.
Third-Party Services
To process payments and deliver our services, we work with third-party providers. These include Indian payment gateways that handle UPI, net banking, IMPS and other payment methods. These providers receive only the minimum information necessary to complete your specific transaction.
WhatsApp is operated by Meta Platforms. Messages sent through WhatsApp benefit from end-to-end encryption on WhatsApp’s infrastructure. We do not control WhatsApp’s data practices. For details on how WhatsApp handles your data, refer to WhatsApp’s own privacy policy.
We do not sell, rent, trade or otherwise transfer your personal information to any third party for their own independent purposes.
Data Protection and Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, alteration, loss or disclosure.
These measures include encrypted connections for all data transmitted through our website, secure handling of payment information through authorised and regulated Indian payment gateways, restricted internal access to user data on a need-to-know basis within our team, and regular review of our security practices and protocols.
No online system can guarantee absolute security. While we maintain strong protective measures, users are also responsible for keeping their devices secure, using strong passwords, and not sharing sensitive account information with anyone including unofficial contacts.
Data Storage and Retention
User information is retained only for as long as it is necessary to provide services, maintain accurate records and comply with legal obligations under our licensing requirements.
When information is no longer required for any of these purposes, it is securely deleted or anonymised. Transaction records and certain account data may be retained for a longer period where required by law, for dispute resolution purposes, or for regulatory compliance.
Your Rights
As a user of ReddyBook, you have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal information subject to any legal obligations that require us to retain certain records, withdraw consent for data processing where consent was the original basis for collection, and request a copy of your data in a commonly used format.
To exercise any of these rights, contact our support team through the official WhatsApp channel. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection standards.
Cookies and Website Data
Our website may use cookies and basic tracking tools to improve user experience and analyse site performance.
Information collected through cookies may include pages visited, time spent on each page, referral source, general geographic location based on IP address, and browser or device information. This data helps us understand how visitors interact with the website, identify areas for improvement and resolve technical issues.
You can manage cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
Age Restriction
Our services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
During the registration process, we verify that users meet the minimum age requirement. If we become aware that a minor has provided personal data or created an account, we will take immediate steps to remove their information and deactivate the account.
Data Breach Notification
In the event of a data breach that may affect your personal information, we will take immediate steps to contain the situation and assess the scope of the incident.
If the breach poses a material risk to your rights, financial security or personal safety, we will notify affected users through WhatsApp or other available contact methods within a reasonable timeframe. We will also implement corrective measures to prevent similar incidents in the future.
User Responsibility
Users should provide accurate information when communicating with support and when setting up their account. Do not share account credentials, payment information or personal details with anyone other than official ReddyBook support through the verified WhatsApp channel.
Always confirm that you are communicating with the correct official WhatsApp contact before sharing any information. ReddyBook will never ask for your password through any channel. Treat any such request as fraudulent.
Changes to This Policy
ReddyBook may update this Privacy Policy from time to time as our services evolve or as required by changes in applicable regulations.
Updated versions will be posted on this page with a revised last updated date. We encourage users to review this page periodically to stay informed of any changes to how their information is handled.
Questions
If you have questions about this Privacy Policy, want to exercise your data rights or have concerns about how your information is handled, contact our support team through the official WhatsApp channel available on the website.
